I previously had an aversion to Apple. I only got an Ipod because I was having so much difficulty using Itunes with an mp3 player, it was driving me nuts. Well, now, someone hacked my Itunes account. And guess what? Apple SUCKS. You know why? Here you’ve got a merchant accepting credit cards, but you can online get customer service online. WTF? What happens when someone fraudulently uses your account? You can’t talk to someone? Apparently not. After I was told this on the regular Apple customer service hotline, I called Apple directly in California – as in their main phone number. I was a complete super bitch on the phone (the poor receptionist), but at least she got me to someone who could help…..or so I thought. I spoke with someone there. They told me what to do to change my password and deauthorize my computer from Itunes. Done. Then they told me to call a number for Apple Fraud. A very nice lady helped me on the phone there, too, however, she basically just filed an online complaint for me. She told me I would get help within 24 hours. Well, 24 hours have come and gone. No emails, no phone calls from Apple. NOTHING. As of this morning, my Itunes account is still authorized to 2 other computers that are NOT mine. Hello – you run an F-ING computer empire – is there no one that can shut down my Itunes account??? Thank God Bank of America is on top of things. They shut down the credit card, removed the fraudulent charges AND they did it FAST! Take a less0n from Bank of America, Apple because YOUR CUSTOMER SERVICE SUCKS! And if it wasn’t for your damn monopoly on single song purchases, I’d remove your damn software from my computer ASAP! Oh and did I mention that this all coincidentally happened right after a new version of Itunes was installed. Literally – RIGHT AFTER! So, now I can’t do anything on Itunes and I’m afraid to even plug in my Ipod. Thankfully, I have a car charger and can at least charge it. Apple better get their crap together or next week there are going to get another explosive call out in California from me!!!
